Pool Closing User Agreement Terms
Closing Agreement
Requested Date of Service and Communication.
You will receive an emailed copy within 10 minutes of submitting the form; if you notice any inaccuracies or problems or you do not receive an email copy, please call our office as soon as possible. We book closings by the week of the month and will contact you before your scheduled week to confirm the details of your closing and to arrange payment.
Putting On the Cover
These are the services performed as part of “Put On Cover”: We will put on cover and fill waterbags and/or raise deck anchors. Your cover should be poolside prior to our arrival. If your cover is not poolside and has to be moved from your storage area, additional fees may apply. We DO NOT attach covers against manufacturer recommendations (such as with cinder blocks, rocks, planters, etc.).
If you plan to put your cover on before we winterize the system, please let us know prior to our arrival – additional charges will apply.
Winterize System
Services performed as part of “Winterize System”: Winterize and plug the lines, Drain/blow water from the equipment, Remove ladder(s) & handrail(s), Add antifreeze to pipes or equipment if needed. If return plugs or gizmos are not poolside, we will provide and add them to your invoice.
3-Way Valves are prone to winterization failure: When possible, we recommend replacing 3 way valves with ball valves prior to closing for best results. If we have concerns about this at closing we will contact you.
***If your pool remains closed for more than one season or any valve configuration/equipment we set at closing is adjusted, the winterization is NOT guaranteed.***
Adding Closing Chemicals
These are the services performed as part of “Add Closing Chemicals”: We add a winter dose of shock, algaecide and enzymes as your budget allows. We will use your Suntime Pools West chemicals, if poolside. Any chemicals used from our truck will be billed at regular price. We STRONGLY recommend you have your water tested at one of our stores within 1 week prior to closing. Imbalances in pool water chemistry can cause permanent damage to pool surfaces and equipment.
***SUNTIME POOLS WEST IS NOT LIABLE FOR WATER CHEMISTRY DAMAGE TO YOUR POOL.***
Water Level
We do not drain water from the pool as part of the closing process: If you lower your water level before closing please do not drain your water below the top of the returns/jets. If you sign up on this form for us to lower your water level, the pool closing tech will evaluate and drain to the lowest point that is safe for your pool’s surface and cover. We err on the side of caution. If your pool has tile and the walls are gunite, concrete or stainless steel, the water level must remain below the bottom tile line to prevent freeze damage to the tile.
If your pool is concrete, gunite or stainless steel with tile and has an auto cover, your water level must be below the tile but still at an appropriate level to support the cover (no more than 2 to 3 inches below the skimmer opening). If you fail to monitor your water level while the pool is closed, this can result in cover/track damage.
Allowing the water level to drop below the bottom of the skimmer can cause surface, cover, and even structural damage. Suntime is not responsible for water loss over the winter. We recommend monitoring the water level regularly while the pool is closed because leaks in the pool are not always noticeable when the pool is open, holes in the cover can develop and allow a pump on top of the cover to drain the pool, and a submersible pump under the cover can shift and fall to a position that pumps the water too low. Please contact us if your pool loses water or if you need our help monitoring.
Winterization Fittings
We will automatically replace plugs and/or skimmer guards that do not properly seal and bill accordingly. We cannot winterize the pool without fully functional plugs and skimmer guards.
*If temperatures drop below freezing before your pool closing, DO NOT turn the system off. Additionally, be sure to leave all suction and pressure lines open and running or you risk freeze damage.
By agreeing to this user agreement: I certify that I have the authority to authorize work to be performed at the address I listed on this form. I agree to provide payment for services at the time of completion. I agree to either be present to pay by check or to provide a valid credit card in advance of the commencement of service. I understand that my credit card will be charged when service is complete.