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Pool Opening User Agreement

Opening User Agreement

Requested Date of Service and Communication: You will receive an email copy as soon as you submit the form; if you notice any inaccuracies or problems or you do not receive an email copy, please call our office as soon as possible. We book openings by the week of the month, and will contact you before your scheduled week to confirm the details of your opening and to arrange payment. 

 

These are the services performed as part of “Remove Cover”:  

We will remove your cover and leave it folded on your pool deck. The deck anchors will be screwed down and, if necessary, extracted/replaced if issues are encountered. New anchors will be added to your invoice.  

Cleaning the cover and removing water/debris from the cover are separate services which are NOT included with a standard cover removal. It may be necessary to reschedule your opening, on the next available date, if the cover is not clear of water and/or debris. 

 

These are the services performed as part of “Start System”:  

At the first visit, we do the following — 

  • De-winterize and turn on the filtration system 
  • Test heaters (we do not leave the heater running after we test it, unless explicitly requested by the customer) 
  • Install ladder(s) and handrail(s) 
  • Install skimmer baskets and return fittings as needed 

If any necessary parts, like baskets, eyeballs, plugs, etc., are not poolside or are defective, we will provide replacements and add them to your invoice.    

If your system has unexpected problems at the first opening visit, an additional service charge may be required. Our opening crews are dispatched with a full schedule and unplanned repairs typically cannot be accommodated same-day. 

If your pool has automation, programming the automation system is NOT included in starting the system. The technician will leave the automation in service mode if the automation needs to be reprogrammed. We will reach out to set up a time for a senior technician to do this for you. 

 

These are the services performed as part of “Add Opening Chemicals”:  

  • We add an initial dose of shock and algaecide once the system is started.  
  • We will add chlorine sticks or tablets as needed to all chlorine pools, as the budget allows. 
  • On return visits, we will test and add chemicals as needed. *We will use your Suntime Pools West chemicals, if poolside. Any chemicals used from our truck will be billed at their regular price. 
  • We recommend you have your water tested at one of our stores within 1 week after your pool is at regular maintenance stage and you have taken over from the opening. If the pool is green or cloudy, a sample should be taken within 2 days after taking over maintenance. 
  • Imbalances in pool water chemistry can cause permanent damage to pool surfaces and equipment. SUNTIME POOLS WEST IS NOT LIABLE FOR WATER CHEMISTRY DAMAGE TO YOUR POOL. 

 

These are the services performed as part of “Clean Pool”:  

  • We will vacuum, scoop, and brush the pool as needed on our first visit.  
  • Depending on the option you choose and your budget, we will communicate with you after the first visit to determine whether a return trip is necessary.  
  • To minimize service charges, you should backwash or clean your filter every 24-48 hours. 

 

We will turn your salt system on but WILL NOT leave it generating as part of the opening process. The output will be left at zero to protect the salt cell. It is your responsibility to turn your salt system on once the pool is to maintenance stage. The water should be tested/balanced, and the salt level adjusted PRIOR to having the salt system produce chlorine to prevent damage to the control board. The water temperature must also be warm enough for your salt system to run or it can shorten the life of the cell.  It may be necessary for you to add chlorine tablets to the water temporarily until the water chemistry is balanced and/or the water temperature is high enough. 

 

We will NOT add water to the pool during the opening process. Please ensure that the water level in the pool will be at or above mid-skimmer level PRIOR to our initial visit. We may be unable to start the system if the water level is not high enough, and a minimum return trip fee of $110 will be incurred if this is the case. 

 

By agreeing to this user agreement: I certify that I have the authority to authorize work to be performed at the address I listed on this form. I agree to provide payment for services at the time of completion. I agree to either be present to pay by check or to provide a valid credit card in advance of the commencement of service. I understand that my credit card will be charged when service is complete. 

 

 

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