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Your Responsibilities

Our techs look for all opening items (skimmer baskets, eyeballs, etc.) AND chemicals to be in an obvious location poolside. If your items/chemicals will be in a pool house or a storage bin, please use the “Anything Else to Know” section below to note that. If your items are not poolside or where you stated, we will either take the item off the truck and charge for it or make a return trip at $70

We will also NOT add water to the pool during the opening process. Please ensure that the water level in the pool will be at or above mid-skimmer prior to our initial visit. We may not be able to start the system if the water level is not high enough and a return trip fee of $70 will be incurred if this is the case.

Make sure there is clear access to the equipment pad. Trim back any overgrown vegetation and/or remove any items not related to the pool system (lawn furniture, floats, etc.) This is very important to keep your system running properly and to make sure our techs have room to work and stay safe.

Please make sure any interior breakers that are associated with the pool equipment are flipped to the on position prior to our arrival. Also, please make sure there is a working exterior outlet near the pool. We may need access to power during the opening process.

The cover must be free of water and debris or a $70 per half hour cleaning fee will be charged.

It is your responsibility to turn your salt system on once the pool is to maintenance stage. The water should be tested and the salt level adjusted PRIOR to turning on the salt system to prevent damage to the control board. The water temperature must also be warm enough for your salt system to run or it can shorten the life of the cell.

Backwashing or cleaning the filter is encouraged in between any return visits the techs make. This will aid in clearing the water and promote good circulation of the pool. If you have questions about how to do this please let us know.